Riders Rights and Policies

Title VI Policy

Notice of Nondiscrimination Rights and Protections to Beneficiaries
Federal “Title VI/Nondiscrimination” Protections

GAAMHA, Inc. operates its programs, services, and activities in compliance with federal nondiscrimination laws including Title VI of the Civil Rights Act of 1964 (Title VI), the Civil Rights Restoration Act of 1987, and related statutes and regulations. Title VI prohibits discrimination in federally assisted programs and requires that no person in the United States of America shall, on the grounds of race, color, or national origin (including limited English proficiency), be excluded from participation in, be denied the benefits of, or be otherwise subjected to discrimination under any program or activity receiving federal assistance. Related federal nondiscrimination laws administrated by the Federal Highway Administration, the Federal Transit Administration, or both prohibit discrimination on the basis of age, sex, and disability. These protected categories are contemplated within GAAMHA’s Title VI Programs consistent with federal interpretation and administration. Additionally, GAAMHA, Inc. provides meaningful access to its programs, services, and activities to individuals with limited English proficiency, in compliance with US Department of Transportation policy and guidance on federal Executive Order 13166.

ADA Policy

ADA Policy Statement

It is the policy of GAAMHA, Inc to comply with all the legal requirements of federal and state laws and regulations as they pertain to individuals with disabilities. If state laws and federal regulations are contradictory, the federal ADA regulations prevail. The transit system provides quality transportation services without discrimination to all persons including individuals with disabilities. Discrimination on the basis of disability against any person by transit system employees will not be condoned or tolerated.

Goals: Service is provided in a manner that meets the following goals:

  1. Provides safe, accessible, and dignified services to all persons, including individuals with disabilities.
  2. Expedites the safe and efficient boarding, securing, transporting, and alighting of all passengers, regardless of mobility status.
  3. Accommodates a wide range of mobility aids within the confines of available vehicles and commercial standard equipment.

Additional Information

To request additional information regarding Title VI and related federal and ADA obligations, please contact:

Tracy L Hutchinson, CEO
208 Coleman Street
Gardner, MA 01440


email: thutchinson@gaamha.org

Complaint Filing

To file a complaint alleging a violation of Title VI contact the Title VI Specialist (above) within 180 days of the alleged discriminatory conduct.

To file a complaint alleging a violation of Americans with Disabilities Act, contact the CEO (above) and/or Massachusetts Commission Against Discrimination within 300 days of the alleged discriminatory conduct at:
Massachusetts Commission Against Discrimination (MCAD)
One Ashburton Place, 6th Floor
Boston, MA 02109


TTY: 617-994-6196

GAAMHA will make reasonable modifications to policies, practices, and procedures when necessary to ensure access to transit services for individuals with disabilities. To request a modification, please call us at 978-632-0934 or email transit@gaamha.org.

GAAMHA makes informational materials available in accessible formats upon request. To request materials, please call us at 978-632-0934 or email transit@gaamha.org.


English: If this information is needed in another language, please contact the GAAMHA Inc. CEO at 978-632-0934.

Portuguese: Caso esta informação seja necessária em outro idioma, favor contar o Especialista em Título VI do GAAMHA, Inc. pelo telefone 978-632-0934.

Spanish: Si necesita esta información en otro idioma, por favor contacte al especialista de GAAMHA, Inc. del Título VI al 978-632-0934.

Chinese Simplified: (mainland & Singapore): 如果需要使用其它语言了解信息,请联系马萨诸塞州交通部(GAAMHA, Inc.)《民权法案》第六章专员,电话978-632-0934。

Chinese Traditional: (Hong Kong & Taiwan): 如果需要使用其它語言了解信息,請聯繫馬薩諸塞州交通部(GAAMHA, Inc.)《民權法案》第六章專員,電話978-632-0934。

Russian: Если Вам необходима данная информация на любом другом языке, пожалуйста, свяжитесь со cпециалистом по Титулу VI Департамента Транспорта штата Массачусетс (GAAMHA, Inc.) по тел: 978-632-0934.

Haitian Creole: Si yon moun vle genyen enfòmasyon sa yo nan yon lòt lang, tanpri kontakte Espesyalis GAAMHA, Inc. Title VI la nan nimewo 978-632-0934.

Vietnamese: Nếu quý vị cần thông tin này bằng tiếng khác, vui lòng liên hệ Chuyên viên Luật VI của GAAMHA, Inc. theo số điện thoại 978-632-0934.

French: Si vous avez besoin d’obtenir une copie de la présente dans une autre langue, veuillez contacter le spécialiste du Titre VI de GAAMHA, Inc. en composant le 978-632-0934.

Italian: Se ha bisogno di ricevere queste informazioni in un’altra lingua si prega di contattare lo Specialista GAAMHA, Inc. del Titolo VI al numero 978-632-0934.

Khmer: ប្រសិនបើលោក–អ្នកត្រូវការបកប្រែព័ត៌មាននេះ សូមទាក់ទកអ្នកឯកទេសលើជំពូកទី6 របស់GAAMHA, Inc. តាមរយៈលេខទូរស័ព្ទ 978-632-0934

إن كنت بحاجة إلى هذه المعلومات بلغة أخرى، يُرجى الاتصال بأخصائي الفقرة السادسة عArabic: 978-632-0934

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208 Coleman Street
Gardner, MA 01440

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6:00am - 5:00pm
As Needed

8am - 4pm

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The mission of GAAMHA, Inc. is to provide meaningful support, training, treatment, avenues to employment, and personalized opportunities to individuals with disabilities and substance use disorders; and to offer quality transportation services to the people who live in the communities we serve.

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